The Platform

Privacy Policy - Updated January 30, 2024

Introduction

C4RG respects your privacy and is committed to protecting it.

This policy describes the types of information we may collect from you or that you may provide when you visit and use the website c4rg.com (our "Website") and/or any of our applications, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully. If you do not consent to any of the uses described here, immediately stop using our Website and services. By accessing or using this Website or any of our services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes.

Children Under the Age of 13

C4RG does not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@c4rg.com. 

Information We Collect About You and How We Collect It

As you use C4RG's Website, applications, or other products, C4RG collects certain information about you, including information that can be used to identify you (alone or in combination with other information). This information may include your name, postal address, e-mail address, or telephone number, technical data such as IP address and login data, your marketing and communications preferences, and information about your internet connection, the equipment you use to access our Website and usage details.

We collect this information (i) directly from you when you provide it to us; (ii) automatically as you navigate through the site; (iii) from third parties, for example, our business partners and clients. Information collected automatically may include usage details, IP addresses, and information collected through cookies. The technologies we use for automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit C4RG for example, to count users who have visited those pages and for other related website statistics.

How We Use Your Information

SMS opt-in consent and data will not be shared with third parties. We use information that we collect about you or that you provide to us, including any personal information to present our Website and its contents to you; to provide you with information, products, or services that you request from us; to provide you with notices about your account or subscription, including expiration and renewal notices; to notify you about changes to our Website or any products or services we offer or provide though it; and/or for any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

To our subsidiaries and affiliates.

To contractors, service providers, and other affiliates we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of C4RG's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by C4RG about our Website users is among the assets transferred.

To fulfill the purpose for which you provide it, or for any other purpose disclosed by us when you provide the information with your consent.

Choices About How We Use and Disclose Your Information

If you do not wish to have your contact information used by C4RG to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@c4rg.com. Information gathered in email and SMS campaigns will not be shared to affiliates or third parties for marketing purposes.

Information Obtained from Third Parties

We may receive information about you from third parties and/or from publicly available sources. The third parties from which we receive information about you include business partners and clients. We collect and process this information as necessary to perform a contract or pursuant to another legitimate business interest.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at support@c4rg.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. You are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Retaining Your Data

We will retain your personal data as necessary to fulfill the purposes set forth in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We retain archived copies of your information as required by law or for legitimate business purposes.

Changes to Our Privacy Policy

Any changes we make to our privacy policy on this page. Material changes to this policy will be flagged through a notice on the Website home page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us via email or at our toll-free number:

support@c4rg.com

Terms & Conditions - Updated January 30, 2024

Introduction

This document is a legal contract between you ("User," "Subscriber" or "Customer"), and C4RG, the software provider. C4RG provides its software and services to you solely according to the terms and conditions set forth in this agreement. By clicking the box below, you are: (i) indicating acceptance of all terms of this agreement and agreeing to be legally bound thereby; (ii) representing and warranting that: (a) you are of 18 years of age, and (b) if subscriber is a corporation, government organization, or other legal entity, that you have the right, power and authority to enter into this agreement on behalf of subscriber and bind subscriber to its terms. If you do not agree or cannot comply with any element of this agreement, your only remedy is to stop using the service and leave this site immediately.

1. Use of Service

Subject to and conditioned upon payment of service fees according to your selected plan and User's strict compliance with all terms and conditions set forth herein, C4RG will provide:

(i) Access, in accordance with your selected plan, to the service

(ii) Service maintenance and support services

2. Access and Use

C4RG grants the Customer, by and through its Authorized Users, a non-exclusive, non-transferable, non-sublicensable, right to access and use the Subscription Services, including through C4RG website and applications, subject to the Permitted Uses and Restricted Uses below, during the term of subscription.

3. Permitted Use

You, as subscriber/customer, are fully responsible for the interactions that occur during your use of the software. By agreeing to these terms, you expressly warrant that you will comply with all applicable laws and regulations, whether they be federal, state or local, including all Rules promulgated by the United States Federal Trade Commission or Federal Communications Commission. You hereby represent and warranty that any and all data that you use in connection with the software is fully compliant with all applicable Federal and State law and regulation. C4RG

 may offer certain compliance tools and other resources available for use within the software, however, these materials are intended for reference only, are provided WITHOUT WARRANTY, and should not be relied upon to ensure compliance. You assume full liability for any actions taken on your account in violation of any of the above laws and regulations.

4. Restricted Use

Subscriber shall not:

a) Send unsolicited messages to those who will incur charges, or those whom subscriber does not have permission to contact.

b) Use or authorize the use of the Services or Software in any manner or for any purpose that is unlawful under any applicable law, regulation or rule.

c) Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make any of part of the Software or Subscription Services available to any third party, except as expressly permitted by this Agreement;

d) Modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Software or any part thereof;

e) Combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs;

f) Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Software or any part thereof;

g) Remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof;

h) Copy the Software or Documentation, in whole or in part;

i) Use the Software or Documentation for purposes of competitive analysis of the Software, the development of a competing software product or service, or any other purpose that is to C4RG commercial disadvantage.

You understand by agreeing to the terms in this Agreement releasing C4RG from all legal responsibility from all action(s) by you or your agents, employees, servants arising from the use of the C4RG platform.

This Agreement applies to all services accessed through the platform, including, but not limited to RVM, ATDS, ADAD, Live Transfers, SMS, E-Mail, all types of messages sent through any messaging service, including but not limited to Facebook messages, Direct Messages on any other social networking platform, phone calls and voicemail, and all other forms of communication whether now existing or yet to be developed.

5. Privacy: Please see our Privacy Policy.

6. Payments and Fees

a) C4RG only accepted method of payments are with a Credit Card, PayPal, or E-Check.

b) Accounts will not be activated or reactivated without prior payment.

c) All fees and renewal fees are due on or before the due date of the renewing account.

d) Incomplete, incorrect or questionable signup information can result in an account NOT being activated.

e) Any losses or expenses experienced by the Customer, due to actions taken by C4RG in response to Customer non-payment, are not the responsibility of C4RG.

f) By purchasing C4RG services, you are agreeing to allow C4RG to place your account on a recurring payment plan. The account will automatically be re-billed according to the terms of the plan you select.

g) You grant C4RG permission to charge your method of payment for all services you request and any renewals thereof.

h) If C4RG is unable to process a payment for your plan by its due date, C4RG may immediately, and without notice, suspend your account by disabling service features in whole or in part. Any such suspension will continue until payment is successfully processed. Furthermore, in the event your account has been placed in suspended status for non-payment, C4RG may permanently disable service features and terminate your account on written notice of thirty (30) days. For clarification, C4RG may issue such notice by sending an e-mail message to the registered e-mail address associated with your account.

i) If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees.

j) It is a violation of this Agreement for you to misuse or fraudulently use credit and debit cards. A determination of such misuse or fraudulent use shall be at the sole discretion of C4RG. Further, C4RG may report all such misuses and fraudulent uses (as determined by C4RG in its sole discretion) to appropriate government authorities, credit reporting services, financial institutions and credit card companies.

k) All fees paid are non-refundable, including membership fees paid pursuant to any membership plan, and usage packages. Units purchased as part of usage packages expire only pursuant to the termination of membership. After membership terminates for any reason, units purchased will no longer be available for use.

l) Refunds on multi-period plans (i.e. annual and biennial plans) may be granted on a prorated basis for the unused portion of the period purchased, in whole month increments, and not including the current month.

m) In addition to any C4RG fees of which you are notified, your carrier's standard messaging rates apply to your entry or submission message, our confirmation and all subsequent SMS correspondence and/or transmissions. All charges are billed by and payable to your mobile service provider.

n) You have ninety (90) days to dispute any charge or payment processed by C4RG. If you have a question concerning a charge you believe is incorrect, please contact us by opening a support case by emailing the C4RG Support Center at support@C4RG.com.

7. Termination

You are free to cancel your account at any time. If you do not wish to continue services with C4RG, it is your responsibility to cancel your account prior to the next renewal date to avoid further charges.

C4RG reserves the right to cancel any account at any time, for any reason, including, but not limited to, a breach of this agreement.

Other than for your failure to comply with these Terms and Conditions, C4RG will use commercially reasonable efforts to make your Data available for you to download for a period of three (3) days after account termination. C4RG has no obligation to provide you with a copy of your Data and may remove and discard any backup data.

8. Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SOFTWARE AND SERVICES ARE PROVIDED TO LICENSEE "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, C4RG, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SOFTWARE AND SERVICES, AND TO OTHER PRODUCTS, INFORMATION, AND MATERIALS PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, THE LICENSOR PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE LICENSED SOFTWARE WILL MEET THE LICENSEE'S REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT C4RG SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OR INABILITY TO USE THE SAM ADVANTAGE COURSE. THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF C4RG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, C4RG LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

9. Limitation of Liability

IN NO EVENT SHALL C4RG, ITS AFFILIATES, ITS MEMBERS, AUTHORIZED LICENSEES OR ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AGENTS OR CONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR MULTIPLE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES, OR OTHER ECONOMIC LOSSES WHETHER DEEMED DIRECT OR CONSEQUENTIAL AND REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER SUCH DAMAGES WERE REASONABLY FORESEEABLE.

10. Indemnification

You agree to defend, indemnify and hold harmless C4RG, its affiliates and its members and authorized licensees and each of their respective officers, directors, employees, agents and contractors for, from, and against any and all claims, demands, damages, losses, liabilities, judgments, cost or expense, including reasonable expenses of investigation and attorneys' fees and expenses, arising out of, based upon, or in connection with (i) your breach of any of these Terms and Conditions set forth herein; (ii) your use of Software and/or Services in violation of these Terms and Conditions; or (iii) your gross negligence, fraud or willful misconduct.

11. Governing Law

You expressly agree that these Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of the District of Columbia and the United States of America, without reference to its choice of law provisions thereof.

12. DISPUTE RESOLUTION - MANDATORY ARBITRATION

ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION IN THE DISTRICT OF COLUMBIA, UNITED STATES OF AMERICA, BEFORE ONE ARBITRATOR. THE ARBITRATION SHALL BE ADMINISTERED BY JAMS PURSUANT TO ITS COMPREHENSIVE ARBITRATION RULES AND PROCEDURES AND IN ACCORDANCE WITH THE EXPEDITED PROCEDURES IN THOSE RULES. JUDGMENT ON THE AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS CLAUSE SHALL NOT PRECLUDE PARTIES FROM SEEKING PROVISIONAL REMEDIES IN AID OF ARBITRATION FROM A COURT OF APPROPRIATE JURISDICTION. UNLESS THE ARBITRATOR SHALL DETERMINE OTHERWISE, THE COSTS OF THE ARBITRATION SHALL BE BORNE BY YOU AND C4RG EQUALLY AND YOU AND C4RG SHALL EACH BEAR YOUR/ITS OWN OTHER LEGAL COSTS, INCLUDING THE FEES OF YOUR/ITS OWN ATTORNEY(S).

13. Severability

If any provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. On such determination that any term or other provision is invalid, illegal, or unenforceable, the Parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

14. SMS Campaigns

By providing your consent, you are enrolling in C4RG Alerts. Message frequency may vary. SMS opt-in consent and data will not be shared with third parties. Message and data rates may apply. You may opt out at any time by texting STOP to 58670. For help, text HELP to 58670 or call 800-646-2504. You can also access our Privacy Policy. 

C4RG is a marketing technology solutions company. The program delivers internal notifications such as account updates and possible requests to participate in surveys. Messages are only sent to users who opt-in, and users can opt-out at any time.